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Client Manager - Flexible role
  • Category:
    Tutoring and Education
  • Posted:
  • Deadline:
  • Term:
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  • Flexibility:
    Hours & Location
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The Company

Are you looking for an exciting flexible role with a growing company? Do you have a background in the education sector? This newly created role will entail assisting the Head of Operations with all aspects of running our client, KeystoneTutors’ fast-growing Hong Kong office which opened in August 2018. The successful candidate will be based in Hong Kong but will work closely with colleagues in Singapore, China and London.

Keystone Tutors is a London based tutoring and education company. Since its founding in 2007 Keystone has developed an outstanding reputation around the world among parents, schools and tutors. The company serves clients both in London and across the globe through its online tutoring platform. Outside of London, Keystone has offices in Hong Kong and Singapore that promote its online tutoring offering as well as deliver educational advisory services, which provides guidance to students looking to enter UK schools and universities.

The Candidate
      • Highly organised with a strong eye for detail
        Can work independently and use initiative
        Excellent phone manner and strong interpersonal skills
        Solid experience using MS Office
        Fluency in spoken and written English, Cantonese and preferably Mandarin
        Experience working in the Education sector in Hong Kong would be preferred but not essential 
      • Knowledge of UK schools and universities would be preferred but is not essential
        Minimum education level of Bachelor’s degree
        Applicants must be Hong Kong permanent residents with identity cards 
The Role
    • ▪  Developing and managing client relationships
    • ▪  Creating and managing client accounts using Keystone’s bespoke online system
    • ▪  Dealing with new enquiries over the phone and email
    • ▪  Overseeing academic programmes (delivered online by our London tutor team)
    • ▪  Carrying out academic assessments, practice interviews and compiling feedback reports
    • ▪  Helping to formulate and execute marketing and client outreach, including participating in
      educational fairs and events
    • ▪  General office administration
Keystone Tutors
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