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Client Services Manager
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The Company

Our client is a leader in healthcare, marketing, and communications, and they are looking for a Client Services Manager to join their dynamic team of professionals.

The Candidate

Our client is looking for a curious and eager candidate wanting to expand their knowledge about their clients, industry and organisation and continue to build their expertise in healthcare brand communications, leading teams to deliver unique solutions to their clients. 


In addition to the above the candidate will oversee the strategic and executional quality of all client materials. The candidate will work with the agency team to grow the client’s business to ensure financial profitability. Importantly, the Client Partner will mentor and develop direct reports to fulfil their career growth goals.

The Role

This is a multi-faceted role for someone with a solid and mature approach to managing their portfolio of clients. 

Client Partnership

  • Client lead on allocated accounts, responsible for the profitability, effectiveness and efficiency of those accounts
  • Drives the strategy of the client brand(s) by identifying and solving marketing / business issues profitably
  • Drives business growth by developing proposals on a day to day basis with existing clients
  • Manages and leads other client services team members working on the account
  • Understands and influences client strategies, translates this understanding into actionable creative briefings
  • Collaborates with creative and other internal teams on brand messaging strategy



  • Sets financial targets for each client with account plans to achieve these. 
  • Responsible for accurate and timely financial management across all accounts in conjunction with the project manager
  • Ensures the monthly and quarterly forecasting and billing deadlines are met in conjunction  with the project manager
  • Leads project based financial discussions with clients
  • Has an understanding of all projects on accounts, including, the stage projects are at, whether projects are tracking to budget, how the account is tracking against annual targets.

New Business

  • Actively seeks new business opportunities from both existing and new clients
  • Develops and implement targeted new business plans in conjunction with senior management
  • Confidently participates in workshops and pitches, contributes to the development of the   projects
  • Builds and maintains a network of relevant contacts/potential clients
  • Actively develops relations with the internal group of companies in order to maximise the potential of the group’s client base



  • Provides effective line management, mentoring and be a role model to other staff
  • Is perceived as the leader of allocated accounts by clients and colleagues
  • Inspires client services teams and leads by example
  • Solves problems both internally and for clients. Proactive in recommending solutions
  • Demonstrates presence using verbal and non verbal communication. Displays composure and assurance within the team and with clients.
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